Written by Tom Story, Team Leader serving on the Comcast Team at the Jeremiah E. Burke High School
The first time I met Nicole was when I was sitting on a bus on my way back into Boston from the corps’ Basic Training Retreat to Camp Wing. She was very warm with me and we talked about where I am from and how I enjoyed my retreat. During one of my next encounters with Nicole, she smacked a stack of papers out of my hands and walked away, laughing wildly. Such privileges come with being a Director of School and Community Partnerships. Needless to say, I did not know what to think of Nicole after such interactions, but throughout the year, I would watch alumni from years past come in and walk straight into her office with bright smiles on their faces. So who is this woman who has had such a profound effect on so many corps members over several years?
Nicole grew up in sunny Key West, Florida. She attended Florida Southern University as a fast track pre-med major, cross-cultural communications minor, hoping to pursue a career in international medicine. She participated in service trips around the world throughout her college education. After graduating, Nicole spent the next few years working different jobs. “I was trying to avoid medical school,” she told me unashamedly. When her father asked her what she wanted to do next, she told him that she wanted to join the Peace Corps. But her father told her no—she had served around the world, it was time to serve her country.
Nicole applied to several Americorps programs, including City Year, and was accepted to all of them. When I asked her why she chose City Year, she laughed. “I saw a commercial for it one day. I figured it was legit.” With that, Nicole began a new life in Boston in August 2004 as a City Year Boston corps member serving on the Young Heroes team, a service-learning leadership development program. Each Saturday, she would work with middle school students to plan service projects for the community throughout the city. Her year of service, she said, taught her that “everyone has something to offer, and that everyone’s perspective is important, regardless of [background].”
After successfully completing her corps year, she was offered the position of Team Leader for the Young Heroes team. “I came back because I saw the potential for Young Heroes, and I wanted to work on it.” But there was another reason she returned. Throughout her year on the Young Heroes team, she began developing her own similar program for Boston high school students called Lost Heroes. During her senior corps year, she launched her new program from scratch and apart from City Year. “I learned that I can do anything I put my mind to,” she told me confidently, “and that opportunities are limitless when there is energy and passion behind them.”
When she became a Program Manager the following year, Nicole finally officially started the Lost Heroes program. But she quickly discovered how difficult it is to launch a program with no previous foundation in Boston with little leadership experience and being personally responsible for 80 high school students. She discovered the need to be constantly creative and that everybody develops as a leader in his or her own individual way.
Now, as one of three Directors of School and Community Partnerships, she uses everything she has learned in the past to build relationships both within and outside of City Year Boston as well as ensuring the quality school-based service. “The best thing about Nicole is that we work as a leadership team to ensure the success of Diplomas Now, [a partnership between City Year, Johns Hopkins Talent Development, and Communities in Schools],” said Julia Leb, 27, Program Manager of the Comcast Team serving at the Jeremiah E. Burke High School.
So what could be next?
“I love City Year,” says Nicole. “I would like to stay with the organization and do further work with Diplomas Now.” And, if the opportunity arises, she would like to return home to Florida to continue work on City Year.






























